Reference

tigerhoki Terms & Conditions for Your Account

Our Terms & Conditions set the rules for opening an account, using the lobby and handling wallet activity through DANA, OVO, GoPay or QRIS.

Account acceptanceWallet conditionsPhone verificationLocal-law access

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Read Terms & Conditions Before Using DANA

tigerhoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions explain who may open an account, how you must protect your login details and when we may pause access to check an account request. You must provide accurate details, complete the requested phone verification and use payment credentials that belong to you.

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A DANA, OVO, GoPay, QRIS, bank transfer or virtual account request must match the account record so we can connect the receipt to the correct transaction. Access depends on local law, and a term may be updated when operational or legal requirements change. We will place
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the current wording on this page; continuing after an update means you accept the revised version. If a clause is unclear, contact us before accepting rather than relying on a message from another account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

ASK ABOUT TERMS

Open Support When Account Rules Feel Unclear

A direct support request can clarify a clause before you accept the Terms & Conditions or send a wallet request. Use the account help route when login access stalls, and include your account identifier rather than sending a password or wallet PIN. For a payment question, keep the receipt and status reference ready so we can match the issue to DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

Team online

Account help

Ask us to explain an account clause, phone verification step or access pause through the account help route. We can review the wording with you without asking for your password.

Receipt check

Send the payment receipt and status reference when a Terms & Conditions question concerns DANA, OVO, GoPay or QRIS. We use those details to locate the relevant transaction record.

Change request

Contact support if your account details need correction or you want to ask how a policy change affects you. State the requested change clearly so our team can reply to the right issue.

RECORDS AND SECURITY

Check How We Handle Account Records

We apply the Terms & Conditions alongside practical controls for account security, transaction matching and policy updates.

Account details

We use the details submitted during account opening and phone verification to connect your login with the correct account record. Keep them accurate and tell us when a correction is needed.

Wallet matching

A receipt from DANA, OVO, GoPay or QRIS helps us match a request to your account. Do not use another person’s wallet credentials or send a wallet PIN through support.

Login protection

You are responsible for keeping your password and verification access private. If you notice an unfamiliar login or lose access to your phone, contact account help before continuing.

Cookies

Cookies may keep your session active and remember parts of the account path. Your browser settings can control cookies, although changing them may affect login or policy-page access.

Record retention

We retain account, receipt and support records for the period needed to operate the service, resolve disputes and meet applicable legal duties. Ask support what record category your request concerns.

Policy changes

To ask for a correction, access request or explanation of a revised clause, contact support with your account identifier and the relevant section. Never include your password or wallet PIN.

Find Answers Before Accepting Terms & Conditions

These answers focus on the Terms & Conditions questions you may search before opening an account or confirming a wallet request. If your situation is specific, use account help and quote the clause or transaction reference you need us to check.

They cover account opening, phone verification, login duties, wallet requests, policy changes, account pauses, records and support requests. They apply when you accept the terms and continue using the account.

Access depends on local law. You must decide whether using the service is permitted where you are, provide accurate account details and complete phone verification before account access is enabled.

You need to submit accurate account details and complete the phone verification step requested during account opening. Keep control of the verified phone because it supports account access checks.

Yes. The same Terms & Conditions apply when you use QRIS, DANA, OVO, GoPay, bank transfer or a virtual account. Keep the receipt and ensure the payment source matches your account.

Contact account help with your account identifier and describe the correction clearly. We may ask for a verification step before changing details, and you should not send a password or wallet PIN.

Cookies can support session continuity and parts of the login path. You may adjust browser settings, but blocking cookies can affect account access or how the Terms & Conditions page loads.

Use the payment receipt and status reference when contacting support. Tell us whether the request involved DANA, OVO, GoPay, QRIS, bank transfer or a virtual account so we can locate the record.

tigerhoki Terms & Conditions for Your Account

Open Support When Account Rules Feel Unclear

Account help

Receipt check

Change request

Check How We Handle Account Records

Account details

Wallet matching

Login protection

Cookies

Record retention

Policy changes

Find Answers Before Accepting Terms & Conditions

01 What do tigerhoki Terms & Conditions cover?

02 Can I access tigerhoki from Indonesia?

03 What account step is required before access?

04 Do the Terms & Conditions apply to QRIS payments?

05 How can I request a change to my account details?

06 How are cookies treated under the Terms & Conditions?

07 Who do I contact about a disputed wallet record?

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